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渣打银行（中国）有限公司 招聘 CustomerServicesManager(NanChang)
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| 岗位类别： | 财务/金融/审计 | 专业要求： | 不限 |
| 学 历： | 本科 | 工作经验： | 3 年 |
| 工作地区： | 江西省南昌市 | 月 薪： | 面议 |
| 性别要求： | 不限 | 招聘人数： | 不限 |
| 发布日期： | 2008-11-25 | ||
| 信息来源： | 前程无忧 http://search.51job.com/jobsearch/show_job_deta… -网页快照 | ||
| 职位描述及要求 | |
Scope Of Role: -Managerial responsibility for daily branch services. -To assist the Branch Sales & Services Manager to achieve the business targets set. Key Responsibilities/Challenges: -Ensure daily operation is running smoothly through close monitoring of processing capacity, staff knowledge and efficiency. -Responsible for identifying and managing compliance risks. Ensure compliance with SCB group policy, local regulatory requirement, information circular and laid down procedures. -To ensure the services to both internal and external customers is maintained at a consistently high level and within mandated quality standards. -To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and line manager as well as directly to the Country MLPO in urgent or exceptional circumstances. -To identify the backlog in daily operation and suggest solution for efficiency and improvement. -With monitoring of processing flow and system behaviors, to maximize usage on resources and ensure potential risks are covered by appropriate control procedures as well as its implementation during process. -To assist business achieve aggressive budget, being actively involved in new product/services implementation, system upgrading / enhancement and customer related activities. -Motivate subordinators and ensure they have initiatives, get appropriate trainings and resources to accomplish assigned tasks. -To assist regional branch operations support team to provide/arrange training courses to staff and ensure staff has adequate knowledge and understanding to providing services / products at satisfactory level. -Apply best service model among team members to encourage good performers and teamwork spirits. -Continuously improve efficiency and maximize productivity via workflow / system enhancement and trainings, backup system management. -To assist regional branch operations support team for new systems / products / services successful implementation and ensure processing procedures are in place and embedded in processing. -Ensure branch KYC QA is improved with target error rate below 1%. Selection Criteria: -A university graduate with 3 – 5 years of related banking experience; -Sound knowledge of bank products and services and banking procedures, equities markets, unit trusts and other personal investment services; -Strong interpersonal and communication skills, ability to deal with all levels of people, often in complex and difficult situations; -Team player who shows initiative and assertiveness; -Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements; -Good command of both spoken and written English and Mandarin.A university degree preferably in Business/Mkting or related discipline; -Good understanding of banking regulations. 有意者请通过本网站求职系统应聘或者将简历、联系方法、待遇要求通过E-mail用纯文本文件(txt)格式(请勿使用附件)，以邮件主题“xxx应聘xx职位”发至hr.china@cn.standardchartered.com。 |
| 联系方式 | |
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电子邮箱：hr.china@cn.standardchartered.com 公司网址： |
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